Privacy Policy for Ironclad Washworks
At Ironclad Washworks, located at Terrace Walk, London, City of London, SW11 4NJ, United Kingdom, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, use our services, or interact with us.
1. Information We Collect
We may collect various types of information, including personal data, to provide and improve our industrial-strength vehicle cleaning, precision detailing, rust prevention treatments, steam cleaning, and undercarriage wash services.
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when booking an appointment, filling out a contact form, or signing up for our services. This may include your name, email address, phone number, vehicle details (make, model, registration), and payment information.
- Usage Data: We automatically collect information when you access and use our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access. This helps us understand how our site is used and to improve its functionality.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide and maintain our car wash and detailing services.
- To process your appointments and transactions.
- To communicate with you regarding your service bookings, inquiries, or any changes to our services.
- To improve and personalize your experience on our online platform.
- To monitor the usage of our online platform and analyse trends to enhance our services.
- To detect, prevent, and address technical issues.
- For marketing and promotional purposes, with your consent where required by law, to inform you about new services, special offers, or other information we think you may find interesting.
- To comply with legal obligations and resolve disputes.
3. Legal Basis for Processing Personal Data under GDPR
We process your personal data under the following legal bases as required by the General Data Protection Regulation (GDPR):
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., for marketing communications).
- Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., booking a car wash service).
- Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation.
- Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud, maintaining the security of our systems).
4. Disclosure of Your Information
We may share your information with:
- Service Providers: Third-party companies and individuals who facilitate our services (e.g., payment processors, website hosting, analytics providers). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your personal data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Ironclad Washworks, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
5. Security of Your Data
The security of your data is paramount to us. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
6. Your Data Protection Rights under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Ironclad Washworks aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where Ironclad Washworks relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact details.
7. Retention of Data
Ironclad Washworks will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
8. Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By Mail: Ironclad Washworks, Terrace Walk, London, City of London, SW11 4NJ, United Kingdom.